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The Team

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Frequently Asked Questions

Home >> FAQ

  • Do you charge for estimates?
  • Do you guarantee the work done to my vehicle?
    Yes, our body repairs come with a lifetime ownership guarantee, for as long as you own the vehicle we will rectify any issue that may occur. We use the best quality products and processes to give us and you confidence in our repairs. Alloy wheels are given a one year guarantee due to the harsher conditions they are typically exposed to.
  • How long does it take to get an estimate?
  • What vehicles do you repair?
  • Is there a charge for a courtesy car?
  • What type of courtesy car can I expect?
  • Who can drive the courtesy car?
  • Do I pay the excess even if the incident wasn't my fault?
  • How long will my repair take?
    The repair duration will depend upon the level of damage and the work required to repair your vehicle. We are usually able to give you an estimated completion date upon preparation of the estimate.
  • What happens if my vehicle is written off or a total loss?
    In the unfortunate event that your vehicle is a write off, your insurer will contact you to discuss how best to settle your claim.
  • How much will the repairs cost?
    The cost of the work we do will be dependent on the type of work we carry out, how long it will take, and the parts we use. For a free no obligation quote please complete the form on our Contact Us page or call us directly on 01293 773 170

We know that the whole process of getting your car repaired can be a little daunting.  So we've put together some of the most common questions we’ve received from our clients. Please let us know if there's anything you're unsure about.

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